Tech Support

A recent conversation between my brother and Linksis' tech support proved so ludicrous that I deemed it worthy to write about it in my blog.

Too often have tech support guys complained of the technical incompetence of customers that numerous websites have been created that vividly illustrate the various idiotic antics performed by them on their computers. This example will illustrate a similar story; except with the idiot role being reversed.

My brother being technically savvy and able to solve most IT problems, rarely ever calls anyone for technical support. However, the new Linksis modem that he purchased seemed to be giving an unusual problem that even he couldn't decipher. After trying all the various solutions including resetting and reconfiguring the modem, the problem still wasn't solved. Unfortunately Linksis does not have a repair center in his country. Therefore, the only solution was to replace the modem which was still under warrantee. Reluctantly he calls the help line. The call progresses as follows:

Bro: Hello, I'm calling to report a fault in my modem model number: E6172M which is under warrantee and would like to get it replaced.
Linksis: Hello. My name is Andrea. My ID number is 04831870139J. How may I help you?
Bro: I just told you...Anyway I'm calling to report a fault with my modem model number: E6172M which is under warrantee and would like to get it replaced.
Linksis: Please tell me your modem model number Sir.
Bro (sigh): E6172M
Linksis: And you are having a problem with your modem Sir?
Bro: Yes; but it can't be fixed. I have reset and even reconfigured my modem with the same result.
Linksis: Let's try to reset the modem Sir. I will guide you through the process
Bro: aaargh.

...15 minutes later

Bro: Now are you satisfied that it is broken? I reconfigured the modem and it still does not work. We don't need to go through the reconfiguration process again.
Linksis: That is very nice sir. Have you tried reconfiguring the modem? Let's try to reconfigure the modem. I will guide you through the process.
Bro: BUT I HAVE ALREADY DONE IT! ARE YOU RETARDED?????
Linksis: You have NOT reset the modem Sir? Why don't we start from the beginning. I will guide you through the process.
Bro: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA!!!

...45 minutes later

Linksis: And are you still having the same problem Sir?
Bro: YES DAMMIT!
Linksis: Let's try something different Sir. Let's try disconnecting and reconnecting the modem. After that, let's reset and reconfigure the modem once again to make absolutely CERTAIN that the modem is faulty.
Bro: CLICK!

It was another 1 week and several phone calls with other "tech support" officers before a replacement was issued.

Needless to say, my brother never called "tech support" again.